What is the Cancellation Policy for Coco Adventours Cozumel?
You can modify or cancel any booking up to 24 hours before the tour departure time without any penalty, and you'll receive a full refund. However, within the 24-hour window before the tour's start time, all sales are final, meaning no partial or full refunds will be provided.

Does Coco Adventours Cozumel offer pick-up service at my cruise port, hotel, Airbnb, or if I’m coming from Playa del Carmen?
We provide convenient pick-up and drop-off services to any location in Cozumel, including downtown and the touristic zones. Whether you're staying at a Hotel, Airbnb, or arriving at any Cruise Port or from Playa del Carmen; we’ve got you covered!

How do I find the Pick Up Location for any of the tours offered by Coco Adventours Cozumel?
Upon booking, you’ll receive detailed Pick Up Directions in your confirmation email and e-ticket. Additionally, you can find this information under the "Pick Up" tab on any of our tour description pages.

What is the currency used when I book a tour?
All transactions for tours with Coco Adventours Cozumel are processed in Mexican Pesos (MXP). The exchange rate used for your purchase is displayed during the checkout process on our website, ensuring transparency and clarity in your payment.

Can I make a reservation and pay upon my arrival?
Yes, you can secure your booking with Coco Adventours Cozumel by paying a 50% deposit, or you may choose to pay the full amount when making your reservation. The remaining balance can be settled upon arrival with cash or any major credit card, or you can opt to pay via credit card before your tour date by requesting this service from our staff. Both U.S. Dollars and Mexican Pesos are widely accepted for your convenience.

Is my credit card secure when booking a tour on your website?
Absolutely! Your credit card information is completely secure when booking a tour on our website. We partner with cutting-edge, globally recognized payment platforms to guarantee the highest level of security for your transactions. Our site uses advanced encryption and security protocols to protect your payment details, ensuring a safe and secure booking experience every time. You can book with confidence, knowing your personal and payment information is fully protected.

Will I receive a receipt or confirmation that guarantees my reservation for the tours offered by Coco Adventours Cozumel?
Aof course! Once you make a booking, our system automatically issues an e-ticket as a confirmation of your reservation, which is emailed to you promptly. Occasionally, it may take a few minutes to arrive, or it could land in your spam folder, but rest assured, you will receive it without fail! This e-ticket serves as your guaranteed reservation for the tour.

Do I need to bring cash for my tour?
We recommend bringing some extra money for souvenirs, photos, or additional services not

Is the return to my cruise ship guaranteed?
We carefully tailor our tour times to align with your cruise ship’s schedule, ensuring that all our Guests return to their cruise port on time. We proudly serve hundreds of Guests each week, and we’ve never left anyone behind! Rest assured, your timely return is our top priority.

Is my tour based on Cruise Ship or Cozumel Time?
All our tours are based on LOCAL TIME (Cozumel Time).

What happens if the weather is bad?
At Coco Adventours Cozumel, your safety is our top priority. If weather conditions prevent us from safely operating any tours, we'll first offer you a later start time or reschedule for another day if you’re staying in the area. If that’s not possible—especially for cruise ship passengers—there’s no need to worry. You’ll receive a full refund on your payment. Your well-being and satisfaction are what matter most to us.

What happens if my cruise ship arrives late, changes its arrival date, or misses the port?
At Coco Adventours Cozumel, we closely monitor all cruise ship arrivals. If your ship arrives late or changes its schedule, we’ll adjust your tour’s start time to the next available slot, ensuring you still make it back on time. If your ship completely misses the port or we can't reschedule your tour, rest assured that you will receive a full refund. Your convenience and satisfaction are paramount to us!

Why do you need the name of my cruise ship, hotel, or where I’m coming from when placing a booking?
We kindly request this information to ensure a smooth and timely experience. By knowing the name of your cruise ship, hotel/Airbnb, we can monitor your arrival in Cozumel and adjust your tour schedule if needed. This helps us accommodate any changes in your itinerary, such as late arrivals or rescheduled docking times. Including the specific name of your cruise ship also helps us differentiate between vessels from the same cruise line, especially when multiple ships are in port on the same day.

What should I bring for my tour?
Gear up for an unforgettable adventure! We recommend packing comfy clothes and shoes, your swimwear, sunglasses, a hat or cap, a towel, and—most importantly—a HUGE smile for all those photo-worthy moments!